⬤ THE SCAM REVEALED

An industry built on
hidden margins.

How the £400m UK print management industry is colluding with its suppliers and how to stop paying for it.

01 — DEFINITION

It's called an open book. Most of the pages are missing.

Scam, noun. A hoax dressed up to look like a real business plan. Designed to make money for its creators.

Does your current print management company offer you an "open book" on their procurement? Do you believe you're paying a true reflection of the market rate?

You're probably not. Below the surface of those tidy margin percentages, there is additional leverage to increase profit. Two ways, in fact.

02 — WHY NOW
WHO WE ARE

Twenty-five years in print. Three print companies previously owned, £10m+ combined turnover. We've dealt with most of the UK's top twenty print management companies.

WHY NO ONE HAS SPOKEN UP

Every print supplier on a management company's roster signs an NDA. Speak up and you lose your place on the roster , a detrimental hit to their business. We haven't been tied to a print company since 2024. So we can.

03 — THE KICKBACKS

Two pockets. Neither of them are yours.

The UK's paper supply runs through approximately three main paper merchants. Print management companies have a direct relationship with each, and an arrangement.

01 — PAPER KICKBACK
+15%

Print management models rely on paper being procured through pre-agreed merchant price lists that are typically 10–15% above standard trade rates. Printers are instructed to purchase via these channels, with the uplift forming a margin or rebate back to the print management provider.

02 — PRINT KICKBACK
+15%

Every print supplier on the roster has signed an NDA and agreed to a confidential kickback — sometimes dressed up as a "technology contribution" or "management charge".

YOUR PRINT SPEND PAPER COST PAPER KICKBACK PRINT KICKBACK HIDDEN PROFIT
£50,000 £30,000 £4,500 £7,500 £12,000
£100,000 £60,000 £9,000 £15,000 £24,000
£250,000 £150,000 £22,500 £37,500 £60,000
£500,000 £300,000 £45,000 £75,000 £120,000
*These examples are for illustrative purposes only.
04 — THE MATH

You think
you're
paying 7.5%.
You're
paying
31.5%.

Your print management company discloses a 5–15% margin as part of their "open book" policy. That's what you believe you're paying. Here's what you're actually paying at a median 7.5% uplift:

PERCEIVED
7.5%
ACTUAL
7.5% UPLIFT
+ 9% PAPER KICKBACK
+ 15% PRINT KICKBACK
YOUR PRINT SPEND PERCEIVED COST ACTUAL COST GAP
£50,000 £3,750 £15,750 £12,000
£100,000 £7,500 £31,500 £24,000
£250,000 £18,750 £78,750 £60,000
£500,000 £37,500 £157,500 £120,000
05 — THE BASKET

The tender is a magic trick.

When you tender a "shopping basket" of regular print items, each print management company comes back with almost identical pricing — because they're all using the same kickback model.

Over 60% of what they'll actually print for you is outside the basket. Different quantities, bespoke finishing, new materials — the "open book" policy conveniently doesn't extend to any of it.

YOUR ACTUAL PRINT SPEND, BROKEN DOWN

40% — IN BASKET

Tendered · Open book

60% — OUT OF BASKET

Bespoke · Hidden margin · No open book
"This is where they leverage large profits to offset the loss on the tendered basket and show you fictitious savings."

There's a
better way .

We've built a transparent, live-market alternative that can save you 35%+ on your print spend.

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